Effective Date: 09/4/2024
1. Introduction
Rancho Biosciences LLC and its affiliates (“Rancho”, “us”, or “we”) respect the privacy of our customers, partners, and other website visitors (”you”). This Privacy Policy (“Policy”) describes how we collect, process, share, and safeguard personal information that we collect via our website (https://ranchobiosciences.com) (“Website”) or when we otherwise communicate with you. It also tells you about your rights and choices with respect to your personal information, and how you can contact us if you have any questions or concerns.
This Policy does not apply to personal information we process as a processor on behalf of our customers when providing services to them. [For example, if your personal information is part of a database we manage or process for a customer], such customer will act as the controller and its privacy policy will govern the processing of your personal information.
2. Personal information We Collect
We collect personal information from you in the following ways:
Personal Information You Provide to Us
Contact Information and Communications. We may collect your full name, email address, phone number(s), and address(es) when you communicate with our support teams, fill out a form on our Website or otherwise contact us via our Website, email, social media, or by other means. When you contact us, you also provide us with the content of your communications. When you engage with us as a customer representative, we may also collect your job position and company you are associated with.
Marketing Information. We collect information about your marketing preferences, such as your preferences for receiving emails from us and details about how you engage with our emails.
Automatic Data Collection
We and our service providers may automatically log information about you, your computer, or mobile device, and our communications with you, including through the use of cookies and other similar technologies. This information includes:
Device Information: The manufacturer and model, operating system, IP address, and unique identifiers of the device, as well as the browser you use to access the Service. The information we collect may vary based on your device type and settings. We may also derive a rough estimate of your location from your IP address when you visit the Website.
Usage Information: Information about how you engage with our Website such as the types of content that you view or actions you take on our Website, and the time, frequency, and duration of your activities.
For more information on our use of cookies, please see our Cookie Policy.
Personal Information We Obtain From Third Parties
Social media platforms. We maintain pages on social media platforms, such as Facebook, LinkedIn, X (Twitter). You or the platform providers may provide us with information through the social media platform, and we will treat such information in accordance with this Policy.
3. How We Use Your Personal Information
We will use your personal information for one or more of the purposes set out below.
To operate and deliver our Website and services. We will use your personal information to perform our contractual obligations and when it is in our legitimate business interests, including to:
Provide, operate, maintain, and secure our services;
Provide support assistance and troubleshooting;
To send you updates about administrative matters such as changes to our terms or policies; and
Provide user support, and respond to your requests, questions and feedback.
To improve, monitor, personalise, and protect our Website. It is in our legitimate business interests to improve and keep our Website safe, which includes:
Analysing and understanding how you visit our Website, how you interact with us and to enrich your user experience and customise your relationship with us;
Protecting the security of our Website; and
Preventing and detecting security threats, fraud or other criminal or malicious activities.
To comply with legal obligations and to defend Rancho against legal claims or disputes. We may use your personal information to comply with our legal obligations or when it is in our legitimate business interests, which includes to:
Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
Audit our compliance with legal and contractual requirements and internal policies; and
Protect the security of and manage access to our premises and prevent, identify, investigate and deter fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft.
For marketing and advertising. We and our advertising partners may use your personal information for marketing and advertising purposes, including to send you direct marketing communications as permitted by law. Except where consent is required, we will carry out marketing and advertising based on our legitimate business interests.
To facilitate corporate acquisitions, mergers or transactions. We may use your personal information, when it is in our legitimate business interests, when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
4. Cookies
Our Use of Cookies
This Website uses cookies to gather general information about the browsing activities of visitors to this Website. This allows us to constantly improve the Website design by arranging the content in the most user-friendly manner and to continually meet the users’ needs.
A cookie is a small data file that is placed on your computer by your web browser when you visit the Website. It is a tool that stores information about website visits, recognises you and your preferences each time you visit our Website, and ensures Website functionality and generally improving your experience of the Website.
Rancho uses the following categories of cookies on this Website:
Strictly necessary cookies: these cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
Performance cookies: these are analytics cookies that allow us to collect information about how visitors use a Website, for instance which pages visitors go to most often, and if they get error messages from web pages. This helps us to improve the way the Website works and allows us to test different ideas on the Website.
Strictly necessary cookies are necessary to provide the Website to you.
We may change our use of cookies over time, but our use of cookies will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.
Opting Out of Cookies
You may configure the settings of your browser to activate, disable or delete cookies. Detailed instructions are provided by your browser. If you disable or delete cookies, however, you may have to manually adjust some preferences every time you visit the website and some functionalities may not work.
For more information on cookies and how they can be managed and deleted please visit http://www.allaboutcookies.org/ or http://www.networkadvertising.org/choices/.
Third Party Cookies
Google Analytics
This Website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). Google Analytics uses cookies to help a website to analyse how users use the website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted and stored by Google on servers in the USA.
You can block the cookie’s collection of data regarding your use of this website (including your IP address) as well as the processing of this data by Google, by downloading and installing the browser add-on found under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser add-on, you can go to https://tools.google.com/dlpage/gaoptout in order to opt out from being tracked by Google Analytics within this Website in the future. An opt-out cookie will be stored on your device, which means that you will have to click this link again if you delete your cookies.
45. How We Share Your Personal Information
We may share personal information with the following categories of third parties:
Service Providers: To assist us in meeting business operational needs and to perform certain services and functions, we may share personal data with our vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, customer relationship management and customer support services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store personal data in the course of performing their duties for us.
Professional Advisors: We may share personal information with our professional advisors such as lawyers and accountants where doing so is necessary to facilitate the services they render to us.
Advertising partners: We may share personal information with third-party advertising companies for the advertising and marketing purposes described above.
Legal Requirements: We do not volunteer your personal information to government authorities or regulators, but we may disclose your personal information where required to do so to comply with laws and regulations applicable to us as described above.
Business Transaction: If Rancho is involved in a merger, acquisition or asset sale, financing due diligence, reorganisation, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be sold, transferred, or otherwise shared including as part of any due diligence process.
Affiliates: We may share your personal information with our affiliated companies.
56. Your Rights and Choices
Depending on where you are based, and as provided under applicable law and subject to any limitations in such law, you may have the right to:
access the personal information we hold about you;
request we correct any inaccurate personal information we hold about you;
request we delete any personal information we hold about you;
restrict the processing of personal information we hold about you;
object to the processing of personal information we hold about you;
receive any personal information we hold about you in a structured and commonly used machine readable format or have such personal information transmitted to another company; and
withdraw any consent you previously provided to us regarding the processing of your personal information at any time. We will apply your preferences going forward. This will not affect the lawfulness of the processing before you withdrew your consent.
Please note that, prior to any response to the exercise of such rights, we may require you to verify your identity. In addition, we may have valid legal reasons to refuse your request, and will inform you if that is the case. For more information on your rights, please contact us using the details in the “Contact Us” section below.
You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in any marketing communication we send you.
67. International Data Transfers
We will transfer your personal information internationally, to countries such as the United States. These countries may not provide the same protections as the data protection laws where you are based. We will ensure that relevant safeguards are in place to afford adequate protection for your personal information, and we will comply with applicable data protection laws, in particular if you reside in the European Economic Area (“EEA”), Switzerland, or the UK by relying on an EU Commission or UK government adequacy decision, on contractual protections for the transfer of your personal information, or a derogation if available. For more information about how we transfer personal information internationally, please contact us as set out in the “Contact Us” section below.
78. Children’s Privacy
Our Website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as set out in the “Contact Us” section below.
89. Retention of Personal Information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention procedures, and in accordance with applicable laws.
To determine the appropriate retention period for your personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
910. Security of Personal Information
We use reasonable organisational, technical and administrative measures designed to protect against unauthorised access, misuse, loss, disclosure, alteration, and destruction of personal information we process. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its security.
101. Do Not Track
Some internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
112. Links to Other Sites
Our Website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
123. Changes and Updates to This Policy
We will update this Policy from time to time. Please review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.
If we make material changes, we will let you know.
134. Complaints
If you wish to lodge a complaint about how we process your personal information, please contact us at services@ranchobiosciences.com. We will endeavor to respond to your complaint as soon as possible. If you are based in certain jurisdictions, you may also lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where you believe an incident took place.
145. Contact Us
Rancho is the entity responsible for the processing of your personal information, and is the controller in respect of such processing as provided under applicable law. If you have any questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your personal information, please contact us by email at services@ranchobiosciences.com.